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Account Management

List of Topics

Updating your account

Visit the My Account page to:

  • Update personal information
  • Manage shipping, billing, credit card and flexible spending (FSA) account information
  • Change your password
  • Change your email status
  • Add prescription management
  • Link your ExtraCare® card
  • Connect to Microsoft Health Vault

Forgotten passwords

If you've forgotten your password, you can reset it using your email address and security question.

Please note: Passwords are case sensitive. They must be at least 7 characters long and include at least 1 letter and 1 number. They cannot include your User ID or the word “password”. Only these special characters can be used: !@#$%^&*()

If you've forgotten the email address you used to set up the account, please call Customer Care Account Services at 1-888-287-5644.

Accessing your account

If you're having trouble accessing an account you've already created, please call Customer Care Account Services at 1-888-287-5644.

Most Popular Questions

Sign in and visit the My Account page to update personal information, change your email, link your ExtraCare® card and much more.

Yes. Passwords are case sensitive. They must be at least 7 characters long and include at least 1 letter and 1 number. They cannot include your User ID or the word “password”. Only these special characters can be used: !@#$%^&*()

 If you’ve forgotten your password, you can reset it using your email address and security question.